Contact Us

Company & Contact Information

Business Information

We believe customers should always know who operates the store and how to reach us. The information below identifies the legal business responsible for Auvirela™.

Auvirela™
Legal Company Name
Yantai Qimeng Network Technology Co., Ltd.
Owner / Legal Representative
Sun Delong
Business Address
Room 125, Building 3, Jindong Residential Complex, Fulaishan Subdistrict, Economic and Technological Development Zone, Yantai City, Shandong Province
Customer Support Email
service@auvirela.com
Customer Service Phone
+86 16206798227
Business Hours
24 Hours a Day, 7 Days a Week
Brand
Auvirela™
Brand Ownership
Auvirela™ is owned and operated by Yantai Qimeng Network Technology Co., Ltd.
Contact Auvirela™

Questions? We’re Here to Help.

Whether you need help with an order, have a question about one of our audio products, or need after-sales assistance, our customer support team is available to help you find the information you need.

Reach Our Team

Choose the Easiest Way to Contact Us

For faster assistance with an existing purchase, please include your order number and the email address used to place your order.

✉

Email Support

Best for order questions, product assistance, returns, refunds, and detailed inquiries.

service@auvirela.com
☎

Phone Support

Contact our customer service team when you need assistance related to your order or product.

+86 16206798227
◷

Support Availability

Our support channels are available throughout the week for customer inquiries.

24 Hours / 7 Days
Customer Care

What Can We Help You With?

Our team can assist with common questions throughout your shopping and after-sales experience.

📦 Order Questions

Need help understanding your order status or locating information related to a recent purchase? Send us your order number so we can review the details.

🎧 Product Assistance

Have questions about headphones, earbuds, portable speakers, charging, connectivity, or general product use? Our team can help you review available product information.

🚚 Shipping & Tracking

Contact us if you need assistance understanding shipment information, tracking updates, delivery status, or an unusual delay.

↩ Returns & Refunds

If you need to request an eligible return or have a question about a refund, contact us before sending any item back so we can provide the appropriate instructions.

⚙ Product Issues

If an item arrives damaged, incorrect, defective, or appears materially different from what you ordered, contact us so we can review the issue and provide an appropriate solution.

💬 General Questions

Not sure where your question belongs? You can still reach out. Our team will help direct your inquiry to the appropriate support process.

Already Placed an Order?

Help Us Locate Your Order Faster

Providing a few key details in your first message can make it easier for our support team to review your request accurately.

1. Your Order Number Include the order number shown in your confirmation email.
2. Email Used at Checkout This helps us match your message with the correct order.
3. Product Name Tell us which Auvirela™ product your question relates to.
4. Clear Description of the Issue Briefly explain what happened and what assistance you need.
5. Photos or Video When Relevant For damaged, defective, or incorrect items, supporting images may help us evaluate the issue more efficiently.

Straightforward Support, From Order to After-Sales

Our goal is to provide clear communication and practical assistance throughout your Auvirela™ shopping experience.

✓ Clear Communication Helpful information without unnecessary complexity.
✓ Order Assistance Support for common purchase and delivery questions.
✓ After-Sales Support Assistance when eligible product issues arise.
We’re Ready to Hear From You

Let’s Get Your Question Sorted.

For customer service, product questions, or order-related assistance, contact us at service@auvirela.com or +86 16206798227. We appreciate you choosing Auvirela™.