Return & Refund Policy
Business Information
The information below identifies the legal company responsible for Auvirela™ and the customer support channels available for return and refund questions.
Returns Made Clearer.
We want you to understand your options if an Auvirela™ product does not work out as expected. This policy explains return eligibility, how to request a return, shipping responsibility, damaged or incorrect items, exchanges, and refund processing.
30-Day Return Window
Eligible Auvirela™ products may be returned within 30 calendar days after delivery.
The return request must be submitted within this period. Please contact our customer support team before sending any item back.
Return Eligibility
For a preference-based return, the product should generally be returned in a condition suitable for inspection and resale.
These condition requirements do not prevent customers from reporting products that arrived damaged, defective, incorrect, or materially different from the product description. Those situations are handled separately below.
How to Request a Return
To begin a return, email service@auvirela.com before sending the product anywhere.
Return Address
The return warehouse used for your order may differ from our legal business registration address.
Please Do Not Send Returns to Our Business Address Without Authorization
The company address displayed at the beginning of this page is our legal business address and is not automatically the correct return destination.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and any additional return instructions applicable to your order.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
💭 Preference-Based Returns
If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are generally responsible for the return shipping cost.
⚙ Damaged, Defective or Incorrect Items
If the product arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, return arrangement, or other reasonable solution at no additional cost to the customer.
Original shipping charges paid at checkout are generally not refundable for preference-based returns unless required by applicable law or the refund results from an error attributable to us.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, does not function as expected, is different from the item ordered, or appears materially inconsistent with its product description, contact us as soon as reasonably possible.
To help us review the issue, please provide:
After reviewing the information, we will advise you of the appropriate next step.
Items That May Not Be Eligible for Standard Returns
Certain items may be excluded from preference-based returns where applicable and where the restriction is clearly disclosed before purchase.
Examples may include:
If you are uncertain whether a product qualifies, contact service@auvirela.com before mailing the item.
Exchanges
For preference-based exchanges, the simplest process is generally to complete an eligible return and then place a new order for the preferred product.
If the original product was damaged, defective, or incorrect, please contact us first. Depending on the situation and availability, we may offer a replacement or another appropriate solution without requiring you to place a separate order.
European Union Statutory Withdrawal Rights
If your order is delivered to a customer in the European Union, applicable consumer law may provide a statutory right to withdraw from certain distance purchases within 14 days without giving a reason.
Where such statutory rights apply, they operate independently of our standard 30-day return policy and remain subject to applicable legal conditions and exceptions.
To exercise an applicable withdrawal right, contact service@auvirela.com within the legally required period so we can provide return instructions.
Refund Processing
After an authorized return reaches the designated return facility, the product will be reviewed before the refund is completed.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If the expected processing period has passed and you still cannot locate an approved refund, please contact us and include your order number.
Cancellations Before Shipment
Returns apply after an order has been delivered. If you need to cancel or modify an order before shipment, please contact us within the cancellation period stated in our Shipping Policy.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. After delivery, any applicable return request should follow the procedure described on this page.
Need Help With a Return or Refund?
Contact our support team before sending a product back. Including your order number in the first message can help us review your request more efficiently.
Know Your Options Before You Send Anything Back.
Thank you for choosing Auvirela™. Our goal is to keep returns understandable, provide clear instructions, and offer appropriate support when an order does not arrive as expected.