Information We May Collect

We collect information that is reasonably necessary to operate our online store, process purchases, provide customer service, protect transactions, and improve the shopping experience.

Information You Provide

Information Collected Automatically

When you use our website, certain technical and usage information may be collected automatically through cookies, pixels, server logs, and similar technologies.

How We Use Personal Information

Personal information may be used for legitimate store operations, customer service, security, and other purposes described in this policy.

Shopify & Store Infrastructure

Our online store is hosted using Shopify technology. Shopify provides infrastructure and services that help operate functions such as storefront hosting, checkout, security, and order processing.

Information you submit through the store may therefore be processed by Shopify and other service providers involved in providing the relevant store function.

Payment Information

Payments are processed using payment services made available through or connected to our store.

Sensitive card credentials are handled through the applicable payment provider and checkout system rather than being manually collected by our customer service team.

Cookies & Similar Technologies

Cookies are small files or identifiers that help websites perform certain functions and remember information about a browser or device.

Depending on our store configuration and your privacy choices, cookies and similar technologies may be used for the following purposes:

You may be able to manage cookies through our available privacy controls or your browser settings. Disabling certain necessary cookies may affect store functionality.

Service Providers & Third Parties

We may disclose personal information to service providers when reasonably necessary for them to perform services on our behalf.

These providers may include:

Advertising & Targeted Marketing

If advertising or marketing technologies are enabled on our store, certain partners may use cookies, pixels, or similar technologies to measure advertising performance or help provide ads that may be more relevant to your interests.

Depending on where you live, some of these activities may be considered “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

Where required, eligible users may have the right to opt out through available privacy controls or by contacting us.

Privacy Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

We may need to verify your identity before completing certain privacy requests. This helps protect personal information from unauthorized access or deletion.

Browser-Based Privacy Signals

Certain browsers and extensions may send privacy preference signals, such as Global Privacy Control.

Where applicable law requires recognition of such signals and our store technology supports the request, the signal may be treated as an opt-out request for the browser or device sending it.

Browser-based signals do not necessarily identify you across every device, browser, or account.

Information Security

We use reasonable administrative and technical measures intended to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, passwords, devices, and payment information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

International Data Processing

Our store, service providers, fulfillment partners, and technology providers may operate in multiple countries.

As a result, personal information may be transferred to or processed in jurisdictions outside the country where you live.

Where required by applicable law, appropriate mechanisms may be used to support international transfers of personal information.

Children’s Privacy

Our store and products are intended for a general consumer audience and are not designed to knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.

Email & Marketing Communications

We may send transactional communications relating to orders, shipping, returns, refunds, account activity, or customer service.

Where permitted and where you have provided the necessary preference or consent, we may also send promotional messages relating to Auvirela™ products, offers, or store updates.

You may unsubscribe from promotional emails using the unsubscribe option included in the message. Transactional communications required to complete an active order may still be sent.

Third-Party Websites

Our website may contain links to websites or services operated independently by third parties.

Once you leave our website, the privacy practices of the destination site are governed by that third party's own policies.

We encourage you to review the privacy information provided by third-party websites before submitting personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy when our store practices, technologies, service providers, or applicable legal requirements change.

The current version will be published on this page together with an updated revision date where appropriate.